Refund Policy

This policy covers both physical products and ecommerce marketing services purchased from URBAN DUNK.

Physical Products

We accept return requests for eligible physical products within 30 days of delivery. Items should be unworn, unused, in their original condition, with tags where applicable, and accompanied by proof of purchase. Please contact us before sending a return.

Damaged or Incorrect Physical Items

Please contact us promptly if an item arrives damaged, defective, or different from what you ordered, and include your order number and relevant photos where possible.

Marketing Services

Because marketing services involve project work and customized deliverables, cancellation and refund eligibility depends on the stage of the project, the work already completed, and any deliverables already provided. If you need to cancel a service or believe the agreed service has not been delivered as described, contact us as soon as possible so we can review the project and proposed resolution.

Refund Processing

Approved refunds are returned to the original payment method. Processing times may vary by payment provider.

For return or refund questions, contact michael@yundisports.com.